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Effective Date: January 01, 2024

Welcome to DNA Social Management. We appreciate your decision to choose us for your social media management, content creation, and marketing needs. Given the digital nature of our services and the custom, tailored approach we take for each client, we have adopted the following Refund Policy:

1. Non-Refundable Services All services provided by DNA Social Management are non-refundable. This includes, but is not limited to:

  • Social Media Account Management

  • Content Creation

  • Social Media Marketing Campaigns

  • Consulting Services

We base our policy on the grounds that our offerings involve significant preparation, customization, and digital labor tailored specifically to each client's needs and specifications.

2. Service Delivery Our commitment is to deliver high-quality services that meet the descriptions provided in our client agreements. Upon agreeing to a specific service, clients will receive a detailed outline of the service expectations, deliverables, and timelines.

3. Cancellation Policy If you wish to cancel any ongoing service, you may do so at any time. However, please be advised that payments already made are non-refundable. We encourage our clients to consider cancellations carefully and discuss potential concerns with our team before finalizing any decision to discontinue services.

4. Changes to Services If you need to make changes to the scope of your service after commencement, we will do our best to accommodate these changes. Please

note that changes may incur additional costs, depending on the nature of the adjustments and the stage of the project.

5. Exceptional Circumstances While our services are non-refundable, we strive for your satisfaction. If you believe that the services delivered significantly deviate from the agreed specifications in your contract, please contact us within 7 days of service delivery. We will review your claim, and at our discretion, may offer a partial refund, credit, or modification of the services.

6. Contact Us for Concerns Before requesting any changes or expressing concerns, we encourage you to contact our support team. We are dedicated to addressing and resolving your concerns to ensure satisfaction with our services.

7. Agreement to Policy By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

8. Changes to This Refund Policy We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting on our website. Please review this policy periodically to ensure you are aware of any updates.

9. Contact Us If you have any questions or concerns about our Refund Policy, please contact us at:

Thank you for choosing DNA Social Management. We look forward to serving you and ensuring your social media presence is both impactful and aligned with your business goals.

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